Provider Services
Find forms and resources to better work with us as you care for your patients.
Welcome to FirstMedicare Direct!
FirstCarolinaCare Insurance Company welcomes your participation as a valued FirstMedicare Direct provider. If you have a question, call or email us.
Or refer to the Provider Manual.
Which Portal Should I Use?
If you know the member number, and it begins begins with “94” log in here or follow the links below to register.
If the member number begins with another number, go here.
If you don’t have the member number, learn which portal to use.
Register for our Provider Portal
If you work in a doctor's office:
Register as Office Personnel
If you're a doctor providing patient care:
Register as Provider
Contact Us
CC Main Office
(910) 715-8100
FirstMedicare Direct Customer Service
(844) 201-4957
(enter option 2 for prescription drug issues/enter option 3 for medical issues)
Prior Authorizations
(844) 201-4957 (enter option 3)
Prior Authorization Fax
(816) 313-3060
Claims
(844) 201-4957
Credentialing Coordinator
(910) 715-8116
Provider Relations and Contracting
(910) 715-8115
Barbara Adcock, Director
Medical Director
(910) 715-5048
Jenifir Bruno, MD
Member Appeals/Grievances Fax
(816) 313-3061
Main Fax
(910) 715-8101
FirstMedicare Direct Fax
(910) 235-7854
Mailing and Physical Address
FirstCarolinaCare Insurance Company
42 Memorial Drive
Pinehurst, NC 28370
Mailing address for claims
FirstMedicare Direct
PO Box 830589
Birmingham, AL 35283-0589